Internet Training Reduces Assaults in Long-Term Care

Research indicates that nursing assistants experience frequent physical and verbal assaults by residents in nursing homes, which is stressful for the staff and may decrease quality of care of residents. Internet training, however, may offer help that benefits both staff and residents.

New research published in the January 2012 issue of Geriatric Nursing suggests that Internet training can be an effective tool to reduce assaults in nursing homes.  In the study, six nursing homes were randomized in an immediate treatment and delayed treatment design. The treatment program consisted of 2 visits to Caring Skills, an Internet training developed by ORCAS with funding from the National Institute on Aging.  Thirteen weeks after the training, incidence of assaults diminished significantly for the immediate treatment group

The Caring Skills training uses an online instructional design and realistic video dramas to model safe and respectful ways to prevent, or if necessary deal with situations where a resident becomes agitated or violent. Courses cover fundamental skills and show advanced strategies, with a focus on reducing risks to resident and staff caused by aggressive behaviors. Each course challenges students with quizzes and feedback to help build response skills.

“Adequate training to deal with aggressive resident behavior improves job satisfaction, commitment to quality care, and staff retention.” says Dr. Blair Irvine, lead author on the publication and Principal Investigator on the Caring Skills project. ”Trainees report that they viewed their employer more favorably, and felt it made them more productive and better caregivers. That’s a win for the nursing assistants, the residents, and the nursing home.” added Dr. Irvine.

ORCAS is a healthcare technology company that brings over 20 years of experience combining behavioral science with state-of-the-art technology to make a positive difference in the lives of people. ORCAS solutions use social networking, mobile technologies, and game dynamics to create a simple, social, and fun experience for the user while dealing with challenging topics.

If you would like further information about Caring Skills or ORCAS, please contact:

Bess Day
Senior Account Manager
Phone: (541) 349-4807

View Publication
Caring Skills (pdf)

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